Shipping Policy

At Dewmoire, we want your Moonlit Glow ritual to reach you quickly and safely. Here is exactly what to expect.

Where we ship

We currently ship to addresses in the United States, including APO/FPO addresses where the carrier allows. We do not ship internationally yet.

How long it takes

Processing time: 1–3 business days. This is the time we need to prepare and hand your order to the carrier.
Delivery time: about 2–5 business days after your order ships. Our products ship from partner suppliers in the United States.
Total, most orders: about 3–8 business days from the day you order.

Business days are Monday to Friday, not counting U.S. federal holidays. Orders placed after 12 p.m. Pacific Time, or on a weekend or holiday, begin processing the next business day.

Shipping costs

Shipping rates and any free-shipping offers are shown at checkout before you pay. You will always see the full cost before you place your order.

Orders with more than one item

Our pieces may ship from different U.S. suppliers. If your order has several items (including The Moonlit Glow Set), it may arrive in more than one package, on different days. You will get tracking for each package. You will never pay extra shipping for a split shipment.

Tracking your order

When your order ships, we email you a tracking link. Please allow up to 24 hours for tracking to update. If you have not received tracking within 4 business days of ordering, email us at ducipont.co@gmail.com.

Our shipping promise and delays (FTC Mail Order Rule)

We follow the U.S. Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule. That means:

We will ship your order within the time we state above. If no time is stated for an item, we will ship it within 30 days of your order.
If we find out that we cannot ship on time, we will tell you promptly by email, before the promised shipping date. We will give you a new estimated shipping date and offer you the choice to either agree to the delay or cancel your order for a full, prompt refund.
If the delay is 30 days or less, and you do not reply, we may treat that as your agreement to the delay. If the delay is longer than 30 days, we will cancel your order and refund you unless you tell us you agree to wait.
You can cancel a delayed order at any time before it ships.
Refunds for cancelled orders are sent to your original payment method within 7 business days. Your bank may take a few more days to show it.

Address problems

Please double-check your shipping address at checkout. If you spot a mistake, email us right away at ducipont.co@gmail.com. We can usually fix it if the order has not shipped yet. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipping (shipping fees may apply) or a refund.

Lost, late or damaged packages

If tracking shows your package as delivered but you cannot find it, check with neighbors and your mailbox area, and wait one more business day. If it still has not turned up, or if your order arrives damaged, email us at ducipont.co@gmail.com within 14 days of delivery with your order number (and a photo for damaged items). We will help with a replacement or refund.